§ WORK — SHIPPED · MICROSOFT

Xbox support systems.

Producer-led portfolio across Microsoft’s Xbox Support ecosystem — console tools, data platforms, and help centers for first-party titles. Global audience, multi-region delivery, accessibility baked in.

Client
Microsoft Xbox
Role
Producer · UI/UX · DevOps
Surfaces
4 platforms · 5 game hubs
Reach
32M+ players / month
Languages
40+ localized
Status
Shipped · multiple releases
§ 01 — TOOLS & SYSTEMS

Platforms that
power the support.

Tools and systems built inside Xbox Support — from AI pipelines to data platforms to the support site itself.

Copilot Playground.

Experimental · AI · Training

AI-driven support prompt chains for gaming help, localization, and content enhancement across 40+ languages.

Shipped

Xbox video content.

Lead producer · Creative director · Motion

Collection of Xbox video content — showcases, training videos, and teasers for internal and external audiences.

Shipped

Grand Central 3.0.

Producer · DevOps · Power BI

Custom data tool and Power BI pipeline for Xbox Support, built from the ground up using advanced Excel + Power Query methods.

Shipped

Xbox Support site.

Producer · UI/UX · Content ops

Producer-led work managing support content across Xbox platforms with 32M+ monthly users.

Shipped
§ 02 — GAME SUPPORT

Xbox projects,
shipped.

Dedicated support experiences for Xbox first-party and published titles — help centers, localized content, and player-assistance tools for each launch.
Ninja Theory Hellblade Support

Ninja Theory Hellblade.

Producer · Help center

Support content and help center for Ninja Theory’s Hellblade series — Senua’s Sacrifice and Senua’s Saga: Hellblade II.

Shipped Gears of War

Gears of War.

Producer · Franchise hub

Producer role supporting the Gears of War franchise with game-specific help content and known-issues tracking.

Shipped South of Midnight Support

South of Midnight.

Producer · Localized help

Fully localized help center with accessible reporting tools and support content shipped alongside launch.

Shipped Microsoft Casual Games Support

Microsoft Casual Games.

Producer · Platform migration

Led the support migration from Zendesk to Xbox Support for Microsoft’s Casual Games portfolio — seamless transition for end users.

Shipped Figma Fleet

Figma Fleet.

UI/UX · Design system · Training

Comprehensive Figma resources — design systems and UI kits for Xbox projects. Battle-tested templates and components.

Shipped
§ 03 — RELATED

Where this
connects.

Other hubs and surfaces this portfolio plugs into.
01

All work.

Every shipped project · client + internal

Full project index beyond Xbox — video production, image packs, creative extensions, and internal systems.

Ongoing 02

Xbox video hub.

Tutorials · support · showcase

All Xbox-adjacent video content in one place — tutorials, showcase reels, and support explainers.

Ongoing 03

About the studio.

Background · principles · founder

Studio background, operating principles, and founder bio. Useful context if you’re scoping a similar engagement.

Reference

Something like this?
Start a project.

Help centers, migration work, producer engagements, content ops — all in the playbook. Tell us the shape of what you need.

Start a project → See services
Or email hello@ambientpixels.ai →