Xbox Support.
Producer-led publishing for support.Xbox.com — help content + notifications across web, console, mobile apps, and desktop clients. Live to over 32 million players a month, in 40+ regions.
- Role
- Producer · Microsoft Xbox
- Years
- 2018 — present
- Audience
- 32M+ players / month
- Regions
- 40+ localized
- Stack
- HTML · CSS · JS · CMS · Azure DevOps
- Status
- Shipped · Operating
Live publishing, at platform scale.
Producing for 32M players a month.
As a senior content producer, I managed live publishing and platform upkeep for support.Xbox.com — delivering help content and notifications across web, console, mobile apps, and desktop clients. Work spanned scheduled game launches, global migrations, form systems, and highly visible system-wide updates.
Contributions ranged from front-line bug triage and content QA to writing scripts for asset verification, automating scrub passes, and collaborating across PM, DevOps, content, and localization. Produced user flows like the Xbox refund experience, contributed to editorial and production guidelines, and authored high-visibility notifications that appeared across Xbox ecosystems.
From troubleshooters to refund flows.
Worked across the full publishing pipeline — from building troubleshooters and localization-ready forms to writing notifications deployed across console, web, and apps. Crafted the Xbox refund support experience, created training and launch videos for game hubs, and managed sensitive embargoed content with zero leaks.
Maintained Instant Answer logic for Xbox’s internal help search and wrote editorial guidelines for cross-team consistency. Technical work included PowerShell and C# scripts to automate content scrubs and validate asset references via Azure DevOps. All work tested in live environments for accessibility (WCAG 2.1 AA), regional compliance, and platform behavior.
Six surfaces, one platform.
01 — Support homepage
02 — Cross-platform notification
03 — Refund support experience
04 — CMS content editor
05 — Troubleshooter form logic
06 — Form configuration
Twelve technologies, one publishing pipeline.
Content
pipeline.
Markup, styling, and CMS authoring for help articles, troubleshooters, and notifications shipped daily across console, web, and apps.
- HTML5
- CSS3
- JavaScript
- XML / Markdown
- Campsite CMS (current)
- Compass CMS (legacy)
Tooling
+ ops.
Production pipeline — design files, work-tracking, deployment, automation. Scripts to scrub asset references and validate links before publish.
- Figma + OneNote docs
- Azure DevOps
- PowerShell scripts
- C# automation
Standards
+ reach.
Every shipped surface tested live for accessibility, regional behavior, and responsive breakpoints. Zero-leak embargo handling on launch content.
- Localization (40+ regions)
- WCAG 2.1 AA
- Responsive design
- Embargoed content
Adjacent rooms, same studio.
Ninja Theory support.
Custom support launch for Ninja Theory’s Hellblade title with dynamic forms, hub layout, and search tuning.
Shipped → 02CopilotPlayground.
AI-driven support prompt chains for gaming help and content enhancement.
Shipped → 03Microsoft Casual Games.
Zendesk to Xbox Support platform migration for 12+ games, forms, feedback flows, and launch tracking.
Shipped →