South of Midnight support.
Producer role for Compulsion Games’ South of Midnight — immersive, accessible help center content interweaving folklore, accessibility, and functional clarity.
- Role
- Producer · Microsoft Xbox
- Studio
- Compulsion Games
- Title
- South of Midnight
- Languages
- 40+ localized
- Compliance
- WCAG 2.1 AA
- Status
- Shipped · 0 critical at launch
Southern Gothic, technically clear.
A Help Center with thematic voice.
As a content producer at Xbox, I partnered with Compulsion Games and cross-discipline teams to launch the support experience for South of Midnight. Built a dynamic, fully localized Help Center aligned with the game’s unique tone — interweaving accessibility, folklore, and functional clarity.
Crafted structured content tailored for console and PC users, prepared the site for localization across 40+ languages, oversaw creative asset flow, UI reviews, and accessibility checks. Worked closely with PMs and designers to bring this hub to life, and helped define scalable templates for future titles.
Forms, assets, localization-ready.
Shaped and deployed the in-game issue reporting form — covering South of Midnight, We Happy Few, and Contrast. Forms designed for accessibility, scalability, and secure handling across platforms. Collaborated with developers and QA to test workflows, supported compliance reviews, ensured localization readiness for all help modules.
Managed the screenshot asset pipeline — capturing, editing, tagging, optimizing images for narrative clarity and SEO alignment. Every detail mattered, from alt text accuracy to platform-specific content visibility.
Eight surfaces, one help center.
01 — Help Center hub
02 — Support overview
03 — Xbox games & apps
04 — FAQ section
05 — Accessibility settings
06 — Issue reporting form
07 — Known issues
08 — Troubleshooting
The stack, the discipline.
Publishing
+ ops.
CMS authoring, sprint coordination, and release tracking through ADO. Localization pipelines for 40+ languages with regional review cycles.
- Xbox CMS
- Azure DevOps
- Localization tools
Asset
pipeline.
Screenshot capture, edit, optimization, alt-text discipline. Game-specific knowledge bases shared across Compulsion legacy titles.
- Adobe Creative Suite
- Screenshot capture
- Game-specific knowledge bases
Live
standards.
WCAG 2.1 AA across all forms and articles, security & privacy review on every form, responsive QC sign-off before publish.
- WCAG 2.1 AA
- Security & privacy compliance
- Responsive design + QC
Three numbers, zero critical issues at launch.
40+
Languages
100%
WCAG 2.1 AA compliant
0
Critical issues at launch
Key achievements
- Launched support for South of Midnight ahead of schedule, aligning with the game’s reveal.
- Reduced support ticket volume by 30% through intuitive content organization.
- Achieved 100% compliance with Xbox accessibility standards (WCAG 2.1 AA).
- Established reusable templates for future Compulsion Games titles.
- Streamlined asset pipeline, reducing update deployment time by 40%.
Three takeaways, still useful.
Cultural
sensitivity.
Bringing Southern Gothic themes into a support setting required nuance — balancing technical clarity with thematic voice.
Reusable
frameworks.
Scalable systems allowed Compulsion’s legacy titles to share a submission and help framework with South of Midnight.
Accessibility
foundational.
From page templates to game option callouts, accessibility wasn’t retrofitted — it was foundational.
Adjacent rooms, same studio.
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