Chad Martin.

Producer — Xbox (Microsoft)

Hanson Consulting Group · Full-time · Jun 2014 – present · Kirkland, WA

Producer and systems strategist for Xbox Support — contributing to CMS migrations, internal tooling, AI-powered editorial workflows, multiplatform content delivery, and original video production. Drove the Copilot Playground initiative and collaborated with engineering, localization, and UX to enhance support experiences.

Produced in-app support content for the Xbox Support app on console and the Xbox app on PC, and maintained support.xbox.com — Xbox’s global support site with 30 million monthly users.

Built and launched game support hubs for major titles: Hellblade II, South of Midnight, Microsoft Casual Games, Gears of War — help content across console, desktop app, mobile, web. Also produced video walkthroughs, showcase reels, training trailers for product launches.

Xbox console & web producer — Xbox (Microsoft)

Denny Mountain Media · May 2010 – Jun 2014 · Redmond, WA

Maintained and published content for Xbox.com and Xbox console platforms using proprietary CMS tools. Delivered support materials — troubleshooters, product pages, game-specific help — directly to the console UI.

Produced promotional Game Billboards: full-screen interactive panels spotlighting games, features, service updates. Contributed content to support.xbox.com, optimized assets, performed QA for global launches.

Collaborated across internal and international teams to ship high-visibility support and promotional content across multiple product lifecycles, including the Xbox One launch.

Web producer — Xbox (Microsoft)

Filter, A Merkle Company · Feb 2009 – Jun 2010 · Seattle, WA

Produced and published content for Xbox.com, one of Microsoft’s most-visited consumer sites, including splash pages, game hubs, global release campaigns. Built responsive, production-ready web pages from Photoshop mockups using hand-coded HTML and CSS.

Supported internal Microsoft teams by designing SharePoint sites and communication templates, delivering content and tools to over 25,000 employees worldwide. Managed high-visibility content for millions of monthly users while maintaining brand and technical standards.

Additional roles.

Microsoft, Muze, Loudeye, DiscoverMusic · 1998 – 2009 · Seattle, WA

Web Producer, Media Supervisor, Graphic Designer, Content Technician. Responsibilities spanned metadata tagging, CMS publishing, CD archive management, digital delivery, QA, and team training across media and tech companies.